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Tampa, Florida, Description All the benefits and perks you need for you and your family: -           Benefits from Day One -           Paid Days Off from Day One -           Student Loan Repayment Program -           Career Development -           Whole Person Wellbeing Resources -           Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:   Full Time Location: 13901 BRUCE B DOWNS BLVD, Tampa, 33613 The community you’ll be caring for: AdventHealth Medical Group West FL The role you’ll contribute: Network Access Center Specialist The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions. The value you’ll bring to the team: ·        Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training ·        Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s) ·        Demonstrates empowerment to successfully resolve customer inquiries ·        Adhere to all established workflows, scripting, and department greetings ·        Create delightful customer experience by setting proper expectations and consistently following through with end- users Qualifications The expertise and experiences you’ll need to succeed : Minimum qualifications : ·        Ability to articulate the mission of AH and the WFD Network Access Center ·        Strong attention to detail and ability to take initiative to resolve inquiries and issues ·        Demonstrated personal commitment to promoting and providing excelled customer service ·        Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues ·        Exhibits desire to continuously learn, improve service delivery, and work in a team environment ·        Ability to listen and document notes simultaneously ·        Ability to read, analyze, and interpret verbal and written instruction ·        Maintains high energy and positive attitude ·        Ability to remain calm under pressure ·        Adapts quickly to change and balances multiple priorities in a fast-paced environment ·        Demonstrates regular, consistent and punctual attendance ·        Effective communicator in English, both orally and in writing ·        Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills ·        Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems ·        High-school diploma or equivalent ·        One-year prior experience in a call center or customer service environment   Preferred qualifications:   ·        Bilingual in Spanish   ·        Medical terminology knowledge ·        One year of experience in a healthcare setting focused on patient care ·        Associate degree ·        College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point) ·        Certified interpreter (Spanish) This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Tampa, Florida, Description All the benefits and perks you need for you and your family:  Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Whole Person Wellbeing Resources Nursing Clinical Ladder Program Team Based Nursing Model Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that  together  we are even better. Schedule:   Full Time Shift :  Days Location:  Remote The role you’ll contribute: Under general supervision of the Director of Clinical Documentation Integrity and in some situations the supervision of the Clinical Documentation Integrity Manager, and in collaboration with physicians, nursing and HIM coders, the Clinical Documentation Quality Auditor Manager strategically facilitates and obtain appropriate and quality physician documentation for any clinical conditions or procedures to support the appropriate severity of illness, expected risk of mortality, and complexity of care of the patient. The Clinical Documentation Quality Auditor Manager educates members of the patient care team regarding documentation guidelines, including attending physicians, allied health practitioners, nursing, care management and quality abstracters.   The Clinical Documentation Quality Auditor Manager adheres to strict departmental and organizational goals, objectives, standards of performance and policies and procedures, continually ensuring quality documentation and regulatory compliance.   Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The value you’ll bring to the team: Demonstrates, through behavior, Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork Reviews mortality reviews and quality audits to ensure the ROI/SOM scores are appropriate and consistent in documentation of care delivered.  Quality audits consist of but not limited to concurrent, mortality, Iodine Retrospect and other internal CDI audits to ensure compliance to guidelines.     Completes accurate and timely record review to ensure the integrity of documentation compliance.  Completes accurate and concise input of data into Iodine resulting in accurate metrics provided by the Iodine metrics.  Understands and supports documentation strategies (upon completion of training) and continues to educate self and team members using educational tools, videos and provided WebEx’s.  Recognizes opportunities for documentation improvement using strong critical-thinking skills.  Uses critical thinking and sound judgment in decision making keeping reimbursement considerations in balance with regulatory compliance.  Initiates/formulates Iodine severity worksheets and clinically credible clarifications for inpatients, sending/presenting opportunities for improved documentation compliance to physicians, nurse practitioners and other medical staff. Transcribes documentation clarifications as appropriate for SOI, ROM, PSI, HCCs and HACs to ensure documentation compliance is accomplished. Strategically educates members of the patient-care team regarding documentation regulations and guidelines, including attending physicians, allied health practitioners, nursing, and care management.  This includes quarterly compliance updates from Medicare. Effectively and appropriately communicates with physicians and other healthcare providers as necessary to ensure appropriate, accurate and complete clinical documentation.  Communicates with HIM staff and collaborates with them to resolves discrepancies with DRG assignments and other coding issues. Completes well-timed follow-up case reviews on all concurrent cases with priority given for resolution of those with clinical documentation clarifications Participates in Task Force meetings, including feedback on outstanding issues, presentations for educational opportunities and any other needs identified by the CDI group. Qualifications Minimum qualifications : Minimum of five years acute care nursing experience with specific medical/surgical, Intensive Care, post-acute care unit, or Emergency Department experience. BSN (MSN preferred) 2 years Clinical Documentation Specialist experience Current active State license as a Registered Nurse, Nurse Practitioner, or Physician’s Assistant Certified Clinical Documentation Specialist (CCDS)  This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Tampa, Florida, Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:   Full Time Shift :  Days – M-F Location: 3100 East Fletcher Avenue Tampa, Florida 33613 The community you’ll be caring for: AdventHealth Tampa   AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research. Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.   The role you’ll contribute: Under general supervision of the Director of Clinical Documentation Integrity and in some situations the supervision of the Clinical Documentation Integrity Manager, and in collaboration with physicians, nursing and HIM coders, the Clinical Documentation Specialist (CDS) strategically facilitates and obtains appropriate and quality physician documentation for any clinical conditions or procedures to support the appropriate severity of illness, expected risk of mortality, and complexity of care of the patient. The CDS educates members of the patient care team regarding documentation guidelines, including physicians, allied health practitioners, nursing, care management and etc... The CDS adheres to strict departmental and organizational goals, objectives, standards of performance and policies and procedures, continually ensuring quality documentation and regulatory compliance. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.   The value you’ll bring to the team: Demonstrates extending the healing ministry of Christ, through behavioral whole care standards of love me, make it easy, own it and keep me safe to every person they meet. Delivers exceptional care and strives for excellence. Committed to improving the health, prosperity, and well-being of the communities we serve. Uphold the highest standards, with integrity driving every decision made and every action taken. Guided by relentless stewardship in the management of resources entrusted to them. Reviews concurrent medical record for compliance including completeness and accuracy for severity of illness (SOI), risk of mortality (ROM) and quality. Completes accurate and timely record review to ensure the integrity of documentation compliance. Completes accurate and concise input of data into CDI Software resulting in accurate metrics obtained through the reconciliation process. Understands and supports CDI documentation strategies (upon completion    of didactic training) and continues to educate self and team members, by attending monthly mandated education sessions and using educational tools, videos and provided Webinars Recognizes opportunities for documentation improvement using strong critical-thinking skills. Uses critical thinking and sound judgment in decision making keeping quality considerations in balance with regulatory compliance. Initiates/formulates CDI severity worksheets and clinically credible clarifications for inpatients, sending/presenting opportunities for improved documentation compliance to physicians, nurse practitioners and other clinical team members. Qualifications The expertise and experiences you’ll need to succeed : Minimum qualifications : Minimum of five years acute care experience with specific medical/surgical, Intensive Care, post-acute care unit, or Emergency Department experience. A physician who has graduated from a medical school that is listed in the World Directory of Medical Schools (World Directory) Current active State license as a Registered Nurse, MD/DO, Nurse Practitioner, Physician’s Assistant or an unlicensed physician who has graduated from a medical school that is listed in the World Directory of Medical Schools (World Directory) as meeting eligibility requirements for its graduates to apply to the Educational Commission for Foreign Medical Graduates (ECFMG). This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Nashville, Tennessee, Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Cancer Quality Job Summary: JOB SUMMARY In collaboration with clinical and administrative leadership, facilitates the development, implementation and evaluation of organizational strategies to improve clinical, service and financial outcomes within an evidenced-based practice framework and of VUMC mission, values, vision and credo. . KEY RESPONSIBILITIES * Collaborates with departments and interdisciplinary teams to develop and implement strategies to improve care and processes. * Utilizes consultative and facilitative skills in working with individuals and groups. * Develop/enhance quality management infrastructure including knowledge transfer, within assigned areas of responsibility. * Serve as a resource for policy/standard interpretation and application to operations. * Facilitates improvement initiatives through use of PDSA cycle. * Meets with project team to plan and executes improvement team agenda. * Coordinates data and process analysis needs with individuals/groups responsible for the identification of improvement opportunities and redesign efforts. * Effectively uses data, improvement knowledge and regulatory/accreditation standards, resulting in informed decision making by the project team. * Utilizes quality management and statistical process control tools and methods as appropriate. * Coordinates timely communication of assigned areas quality management initiatives to appropriate forums (Patient Care Centers and Core Quality Committees). * Integrates internal and external benchmark data. * Summarizes data in a format that will facilitate identification and prioritization of improvement initiatives. * Demonstrates effective Project Management skills. * Assures maintenance of project plans/ records such that they serve as an archive of project results. * Utilizes change management to drive results. TECHNICAL CAPABILITIES Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members. Core Capabilities : Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 7 years Education: Bachelor's Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

Dallas, Texas, JOB SUMMARY Partners with and helps key stakeholder's teams to implement reporting and quality improvement projects in in help of BSWH's strategy to deliver high-quality, safe care and achieve excellence by regulatory statues, policies and procedures. ESSENTIAL FUNCTIONS OF THE ROLE Performs concurrent and retrospective medical record review to investigate quality and/or patient safety concerns and to identify performance improvement opportunities. Collects and examines relevant data in help of patient safety and quality improvement strategies and projects and regulatory and entity-specific requirements. Helps and/or facilitates quality and patient safety initiatives to improve safety and foster an environment of service excellence through successful interventions, data testing and development of action plans. Develops and disseminates ongoing and ad hoc reports to ensure clinicians, administrators, medical staff committees and corporate teams receive timely and accurate data to meet their needs in ensuring quality care and patient safety within their departments. Identifies and recommends measures to enhance reporting processes, tools, and methods. Partners in the development and presentation of educational materials designed to educate staff and management about quality and patient safety processes. Utilizes quality improvement tools and techniques, including proactive and retrospective risk assessments, to improve quality, patient safety, and patient perceptions of BSWH's health care services. Identifies regional, system, and industry best practices, providing feedback to managers and team members. Participates on quality improvement teams as requested by leadership. Participates in unit and facility huddles. Helps the ZERO Harm rounding process as directed by leadership. Provides subject matter expertise and comprehensive measurement testing for quality improvement initiatives across the organization. Maintains awareness of the latest developments, advancements, and trends in the field of quality improvement reporting and testing by attending seminars/workshops, reading professional journals, and effective participation in professional organizations. KEY SUCCESS FACTOR Advanced knowledge of quality and performance improvement standards, evidence-based patient safety, outcomes management and the regulatory environment Advanced knowledge of Texas, Joint Commission and CMS standards Exceptional verbal, social and written communication skills Skilled in the use of computers, and related software applications Able to establish and maintain effective combined working relationships Able to help and help patient safety and quality improvement initiatives Able to perform data collection, abstraction, and testing Able to examine processes, systems data and prepare reports Able to give education to health care providers on quality and patient safety issues based on data outcomes, industry standards and regulatory requirements Able to appropriately prioritize tasks to meet desired deadlines. Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred. BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based on position type and/or level QUALIFICATIONS EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 3 Years of Experience