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Nationwide, A Company That Strives to Improve Outcomes Providing unique services that go above and beyond to protect and support our clients in the delivery of healthcare, is who we are. We stand apart from other medical liability insurance companies by providing services that leverage data analytics to reduce risks, and though leadership articles, blogs, white papers, and educational materials to improve patient outcomes. We don’t settle for business as usual, and we strive to be leaders in the evolving healthcare market. Our core product may be trusted insurance, but we package and deliver it with so much more. If you are ready to contribute to a company that is taking its industry by storm and making a difference in healthcare, Coverys is for you. The primary consulting goal will be the prevention and/or control of general and professional liability risks, proactive risk reduction strategies, effective risk treatment and performance improvement measures and improved patient safety and patient outcomes.  The consultant will service our Northeast based insureds including NY, CT and MA.   Position Purpose & Objective / Focus Provides knowledgeable and experienced professional consultation, education and mentorship for insured clients in implementing and maintaining a comprehensive risk management and patient safety program.  The Risk Consultant is able to speak at local client facilities and write/develop risk management and patient safety materials.   The Consultant is also able to independently deliver/teach/provide a variety of Coverys risk management products and services.  The Consultant is able to consultatively explore client needs for business development purposes and provide knowledgeable recommendations regarding appropriate Coverys Risk Management services.  Essential Duties & Responsibilities Participates in implementing the goals and strategic plan of the Coverys Risk Management Department.  Provides proactive, knowledgeable, consultative marketing of Coverys Risk Management products and services to insured clients and prospective insured clients. The consultant serves as a trusted advisor to support the client’s risk management and patient safety needs. Performs risk management and patient safety consultation which includes on-site assessments and telephone advice, including Helpline, focusing on risk identification and risk reduction implementation strategies. Capable of independently performing  High-Risk Clinical Assessments with mentoring as needed for  specialty specific (e.g. Infection Prevention; Wounds and Hyperbaric) clinical areas in the hospital setting and all general Practice Risk Assessments with mentoring on Medical Practice Leadership Assessment (MPLA). Capable of researching questions for policyholders. Prepares reports including recommendations, loss review and benchmarking data. Assists clients in the implementation of assessment recommendations providing proactive risk reduction guidance to mitigate exposures and improve patient safety. Exercises discretionary judgment and utilizes appropriate research/information when acting as a resource and providing direction/consultation/education to insureds.    Demonstrates effective collaboration with Core Units such as Underwriting, Claims & Business Development. Consults with insureds and  prospective insureds (as assigned) to review and analyze relevant risk exposure data offering unique and practical solutions appropriate to the setting and a customized risk service plan and consultation.  Able to develop a customized risk management strategy for each assigned client. Participates in approved healthcare risk management organizations and stays abreast of current risk management and patient safety topics. Maintains technical and professional expertise in order to provide current, innovative, customer focused risk management and patient safety consultation/education. Able to develop risk management and patient safety materials, with mentoring, at a professional publication level (e.g. new assessment tools, instant emails) Provides educational presentations to facilitate the understanding and implementation of the risk management and patient safety process within the department and company, to clients and at regional meetings. Documents all client and potential client interactions and service, within defined timeframes, utilizing the appropriate information location. Develops and updates Coverys Risk Management materials as assigned utilizing current and professional resources and following Coverys Business Writing Style Guide.  Able to independently research and develop new consulting and educational tools that are comprehensive and cutting edge. Able to manage diverse and large accounts as assigned with high-level customer satisfaction. Assists in meeting new business and retention goals by actively supporting other Coverys business units with client consultation and referrals.  Able to market the products and services of Coverys Risk Management and Coverys Business Units to potential insureds. Collaborates with assigned Coverys Risk Management team leads to identify, develop and implement risk management and patient safety products, education and services. Ability to organize, prioritize, communicate and meet established deadlines. Produces accurate, quality and professional consulting reports, tools and educational materials in keeping with established timelines. Travels and manages aggressive travel schedule so as to maximize efficiency and minimize cost. Understands and follows client and company confidentiality and HIPAA policies. Education, Requirements & Competencies Bachelor’s degree in a health related field, or RN preferred.  Certification in Health Care Risk Management (CPHRM), within the first year. An understanding of health care delivery, risk management and patient safety principles and related insurance systems obtained from 5+ years of health care, risk management/patient safety and/or loss prevention experience.  Proficient in working with the following computer applications:  Word, Outlook, PowerPoint and Excel. Familiarity with SharePoint a plus.   Coverys is an equal-opportunity employer. Coverys’ job openings are open to all without regard to race, color, national origin, gender, gender identity, religion, age, height, weight, disability, political beliefs, sexual orientation, marital status, family status, or veteran status.

Nationwide, A Company That Strives to Improve Outcomes Providing unique services that go above and beyond to protect and support our clients in the delivery of healthcare, is who we are. We stand apart from other medical liability insurance companies by providing services that leverage data analytics to reduce risks, and though leadership articles, blogs, white papers, and educational materials to improve patient outcomes. We don’t settle for business as usual, and we strive to be leaders in the evolving healthcare market. Our core product may be trusted insurance, but we package and deliver it with so much more. If you are ready to contribute to a company that is taking its industry by storm and making a difference in healthcare, Coverys is for you. The primary consulting goal will be the prevention and/or control of general and professional liability risks, proactive risk reduction strategies, effective risk treatment and performance improvement measures and improved patient safety and patient outcomes.  The consultant will service our New England based insureds including MA, VT, ME, RI and CT.   Position Purpose & Objective / Focus Provides knowledgeable and experienced professional consultation, education and mentorship for insured clients in implementing and maintaining a comprehensive risk management and patient safety program.  The Risk Consultant is able to speak at local client facilities and write/develop risk management and patient safety materials.   The Consultant is also able to independently deliver/teach/provide a variety of Coverys risk management products and services.  The Consultant is able to consultatively explore client needs for business development purposes and provide knowledgeable recommendations regarding appropriate Coverys Risk Management services.  Essential Duties & Responsibilities Participates in implementing the goals and strategic plan of the Coverys Risk Management Department.  Provides proactive, knowledgeable, consultative marketing of Coverys Risk Management products and services to insured clients and prospective insured clients. The consultant serves as a trusted advisor to support the client’s risk management and patient safety needs. Performs risk management and patient safety consultation which includes on-site assessments and telephone advice, including Helpline, focusing on risk identification and risk reduction implementation strategies. Capable of independently performing  High-Risk Clinical Assessments with mentoring as needed for  specialty specific (e.g. Infection Prevention; Wounds and Hyperbaric) clinical areas in the hospital setting and all general Practice Risk Assessments with mentoring on Medical Practice Leadership Assessment (MPLA). Capable of researching questions for policyholders. Prepares reports including recommendations, loss review and benchmarking data. Assists clients in the implementation of assessment recommendations providing proactive risk reduction guidance to mitigate exposures and improve patient safety. Exercises discretionary judgment and utilizes appropriate research/information when acting as a resource and providing direction/consultation/education to insureds.    Demonstrates effective collaboration with Core Units such as Underwriting, Claims & Business Development. Consults with insureds and  prospective insureds (as assigned) to review and analyze relevant risk exposure data offering unique and practical solutions appropriate to the setting and a customized risk service plan and consultation.  Able to develop a customized risk management strategy for each assigned client. Participates in approved healthcare risk management organizations and stays abreast of current risk management and patient safety topics. Maintains technical and professional expertise in order to provide current, innovative, customer focused risk management and patient safety consultation/education. Able to develop risk management and patient safety materials, with mentoring, at a professional publication level (e.g. new assessment tools, instant emails) Provides educational presentations to facilitate the understanding and implementation of the risk management and patient safety process within the department and company, to clients and at regional meetings. Documents all client and potential client interactions and service, within defined timeframes, utilizing the appropriate information location. Develops and updates Coverys Risk Management materials as assigned utilizing current and professional resources and following Coverys Business Writing Style Guide.  Able to independently research and develop new consulting and educational tools that are comprehensive and cutting edge. Able to manage diverse and large accounts as assigned with high-level customer satisfaction. Assists in meeting new business and retention goals by actively supporting other Coverys business units with client consultation and referrals.  Able to market the products and services of Coverys Risk Management and Coverys Business Units to potential insureds. Collaborates with assigned Coverys Risk Management team leads to identify, develop and implement risk management and patient safety products, education and services. Ability to organize, prioritize, communicate and meet established deadlines. Produces accurate, quality and professional consulting reports, tools and educational materials in keeping with established timelines. Travels and manages aggressive travel schedule so as to maximize efficiency and minimize cost. Understands and follows client and company confidentiality and HIPAA policies. Education, Requirements & Competencies Bachelor’s degree in a health related field, or RN preferred.  Certification in Health Care Risk Management (CPHRM), within the first year. An understanding of health care delivery, risk management and patient safety principles and related insurance systems obtained from 5+ years of health care, risk management/patient safety and/or loss prevention experience.  Proficient in working with the following computer applications:  Word, Outlook, PowerPoint and Excel. Familiarity with SharePoint a plus.   Coverys is an equal-opportunity employer. Coverys’ job openings are open to all without regard to race, color, national origin, gender, gender identity, religion, age, height, weight, disability, political beliefs, sexual orientation, marital status, family status, or veteran status.

Rancho Mirage, California, Eisenhower Health Risk Manager - Legal Department   Located in Southern California, Eisenhower Health is a not-for-profit hospital seeking a Risk Manager . Please visit careers.eisenhowerhealth.org to learn more information and apply.   Job Objective: Coordinates and manages the hospital Risk Management and insurance programs, including the incident reporting system.   The Risk Manager must meet the following qualifications: Education: Required: Bachelor’s Degree preferably in a healthcare related field Preferred: Bachelor’s in Nursing or Doctorate in Juris Prudence (law degree) Licensure/Certification: Required: Certified Professional in Healthcare Risk Management (CPHRM) and/or CPHQ (Certified Professional in Health Care Quality); or certification eligible and obtains certificate within 6 months Preferred: Registered Nursing license Experience: Required: Five (5) years current experience in acute care hospital or health care system Required: Three (3) years current experience in organization performance or risk management   Risk Manager’s Job Responsibilities: Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. Participates in the Root Cause Analysis/Sentinel Event investigations and process. Manages and remedies potential patient safety issues, including events that are defined by the Safe Medical Device Act. Identifies potentially compensable events and acts as liaison with the Quality and Law departments. Identifies equipment and evidence required for investigation; facilitates sequestering of same. Ensures that the Quality Council receives reports on performance relative to risk management activities. Acts as liaison with Patients Relations and the Leadership. Researches current risk management and patient safety issues, presents updates to leadership, medical staff, and hospital staff, as appropriate. Maintains current knowledge base of regulatory and accreditation requirements and standards and ensures that the hospital is in compliance with such requirements as they relate to risk management, and effectively communicates these standards and regulations to leadership, medical staff, hospital staff, as appropriate. Provides orientation on the hospital regarding the Risk Management program to new employees, and in-services to staff, as indicated. Reviews, maintains and coordinates all lines of insurance, (professional liability, umbrella, directors and officers, EPL, Property, Automobile, etc.). Monitors existing claims and directly and proactively oversees outside counsel’s management of litigation, statements for legal services, strategy and instructions, evaluation of settlement recommendations from outside counsel and to general counsel for approval. Maintains and prepares loss runs and payment histories for Finance and outside actuaries and supports evaluation and adjustment of reserves Coordinates and manages the hospital Risk Management program, including the incident reporting system, management of all new claims and insurance coordination. Compiles information and reports on incident trends to appropriate personnel and committees. Performs other duties as assigned.   Eisenhower is proud to offer: Competitive compensation A generous benefits package and matched retirement plan Health and wellness programs   About Eisenhower Health: Near Palm Springs, California, our vibrant community offers an enviable lifestyle including affordable housing, minimal traffic, world-class dining and shopping, and year round recreational activities. Additionally, Eisenhower Health is less than two hours away from sandy beaches and mountain resorts.   At Eisenhower Health, we offer a progressive environment with an emphasis on individual growth and advanced medical practices seldom seen in other hospitals. As a not-for-profit and comprehensive health care institution, we are honored to be recognized as one of the top-ranking hospitals in California. For 2017-2020, U.S. News and World Report has ranked us as the #1 performing hospital in the Riverside Metro area and #16 in California, placing us in the top six percentile of hospitals in the state. In addition, we were within the 20 percent of hospitals nationwide to receive five star stars from the Centers for Medicare & Medicaid Services, in its Overall Hospital Quality and Star Rating (#2017-2018).    Located on 130 acres in Rancho Mirage, we offer our community a 517-bed acute care hospital with telemetry, critical care and medical/surgical floors. We also have a multitude of specialty centers on our campus including The Betty Ford Center, The Barbara Sinatra Children’s Center, The Annenberg Center for Health Sciences and The Lucy Curci Cancer Center.   Eisenhower Health has recently been granted Magnet recognition by the ANCC for its nursing excellence, which makes us the first and only hospital in the Inland Empire to achieve this prestigious Magnet distinction. For the fifth consecutive year, Eisenhower Health has been recognized as a Leader in LGBT Healthcare Equality by the Human Rights Campaign (HRC) Foundation (2017-2020), a testament to our commitment to provide equitable care.   In 2017-2020, U.S. News recognized Eisenhower Health as one of the High Performing Hospitals in these specific areas: Geriatrics, Abdominal Aortic Aneurysm Repair, Aortic Valve Surgery, Chronic Obstructive, Pulmonary Disease (COPD), Colon Cancer Surgery, Heart Bypass Surgery, Heart Failure, Hip Replacement, Knee Replacement, Lung Cancer Surgery. Eisenhower Health is the only hospital in Riverside and San Bernardino counties to be named one of the nation's 50 Top Cardiovascular Hospitals by IBM Watson Health for 2016 & 2017.   Eisenhower Health has had a great deal of growth in our Clinic Divisions throughout the Coachella Valley. We also cultivate an environment that fosters outstanding levels of employee engagement and was one of only 20 organizations nationwide to receive the Workplace of the Year Award from The Advisory Board Company (2016-2017).   Eisenhower is an equal opportunity employer. Come JOIN our TEAM! To apply for a position now please visit careers.eisenhowerhealth.org

Puyallup, Washington, The Risk Manager, Senior assists the Director, System Risk Management in planning, directing and coordinating the system-wide programs for MultiCare Health System Risk Services . This position, located in Puyallup, Washington , is for MultiCare’s Behavioral Health Network and Wellfound Behavioral Health Hospital and has a matrixed reporting relationship for both entities. The incumbent oversees selected programs to ensure that risks are identified, analyzed and controlled. This position serves as a resource to physicians, leadership and staff in clarifying, as well as mitigating or resolving risk management issues or potential risk management issues. Responsibilities include organizing, coordinating, and carrying out programs to control the clinical risks associated with patient care services. The Risk Manager Senior collaborates with other risk managers, patient safety specialists, patient advocates, infection prevention specialists and others to; prevent and mitigate patient harm and the associated potential professional liability exposure; to ensure regulatory compliance with respect to the management of adverse patient events and patient grievances and to assess and manage any event, activity or program that may involve significant risk of patient harm on a proactive or reactive basis. This position requires the ability to interact effectively with executives, clinical leadership and management, as well as patients and their families to develop and implement mitigation strategies to resolve and/or mitigate patient safety concerns and adverse outcomes of care. The position requires knowledge of behavioral health risk management, healthcare operations, accreditation standards, and regulations, as well as the ability to apply them. It also requires the skills necessary to facilitate, negotiate and investigate matters of a sensitive and confidential nature. This position requires the ability to interact effectively with MultiCare's executive and clinical leadership and management, as well as patients and their families to develop and implement mitigation strategies to resolve and/or mitigate patient safety concerns and adverse outcomes of care. The position requires an intimate knowledge of healthcare operations, accreditation standards, and regulations and the ability to apply them. It also requires the skill necessary to facilitate, negotiate and investigate matters of a sensitive and confidential nature. Minimum Requirements: Four to five years of experience managing professional liability events in a health care risk management setting and/or professional liability claims experience is preferred Four to five years of experience as a clinician and/or equivalent work experience in a health care setting is preferred Four years of experience working with the public to resolve disputes or equivalent work experience is preferred Four to five years of experience developing and using databases to report information is preferred Four to five years of experience in risk management or the like required Consideration may be given to internal candidates not meeting the minimum qualifications Education/Licenses/Certifications: Bachelor's Degree required Master's Degree in MPH, MBA, MPA, Nursing, and/or a Juris Doctorate degree is preferred Risk Management credentials, such as the Associate in Risk Management (ARM) or certificate program in Healthcare Risk Management (CPHRM) are preferred or obtained within 1 year of hire

Poughkeepsie, New York, Title: Director of Hospital Risk Management Reports To:  Chief Risk Officer Department : Risk Management   Purpose: The Director of Hospital Risk Management is responsible for the Clinical Risk Management activities at all Nuvance Health entities. The activities include the identification, evaluation, and mitigation of loss exposures. The Director develops and manages a systematic process across all levels of the institution, to identify, analyze and act upon actual and potential exposures to the organization with a goal of improved patient safety and protection of the organization’s assets. This is accomplished through education and collaboration with managers, executives, and departments. Span of Control: Risk Managers   Essential Responsibilities: Review all reports of risk incidents on a timely basis and evaluate them to identify those that have an actual or potential patient injury and follow up as necessary. Interact with patients and families on complaints of substandard care, injury, and other concerns in collaboration with nurses, physicians, managers, and Patient Advocates.           1.  Develop a rounding process to demonstrate that the risk manager is an accessible and approachable resource for physicians, nurses, managers, and other personnel. Develop a systematic process to assure that incidents are reported to the appropriate managers and Quality/Patient Safety Committee for process improvement and follow-up. Investigate incidents/adverse events to identify potential or actual claims and report them to the Claims Administrator. Identify trends and risk mitigation opportunities ensuring implementation at all levels of and across the organization. Educate staff and physicians on Risk Management strategies to mitigate loss and improve reporting in a just culture. Develop an education plan in collaboration with Education Department utilizing classroom training, the internet, and other techniques. Collaborate with Quality, Patient Safety, and Patient Advocates and all levels of the organization to assure that incidents are properly reported to regulatory agencies as required. Participate in committees dedicated to improving patient, employee, and visitor safety and satisfaction. Assist with RCA process when appropriate and/or requested by Quality/Patient Safety. Collect and analyze risk data and complete Risk Management reports to present to the appropriate managers and committees. Direct the collection of information requested from legal counsel and claims administrator. Oversee day-to-day operations within the span of control, resolving problems as necessary, and ensuring that operations are efficient, compliant, safe, and of the highest possible quality. Optimize management structures and workflows within the span of control to continually improve quality and efficiency. Establish annual goals and measures of performance for functions within the span of control, including key financial metrics Develop and implement appropriate policies and procedures and participate in the development of institutional policies and procedures from a risk management perspective Evaluate requests for information from attorneys, patients, and other parties, and coordinate the release of appropriate information. Comply with all Health Quest and affiliate policies and ensure compliance with all applicable laws and regulations. Maintain contemporary professional knowledge and education. Demonstrates regular, reliable, and predictable attendance Performs other duties as required Leadership Skill Requirements: Action and Results-Oriented: Ability to establish key goals, drive and track results among multiple decision-makers and stakeholders and meet deadlines in a fast-moving environment. Political Savvy and Diplomacy: Ability to maneuver through complex, politically charged situations and understand the dynamics and culture of the organization. Ability to anticipate problems and negotiate solutions with peers and senior leadership and other key stakeholders. Ability to Build Relationships Through Integrity and Trust:   Ability to quickly gain the trust and respect of others, drive collaboration, build a teamwork environment, search for the win/win scenarios. Influencing Skills: Ability to lead an organization using influence, rather than possessing the direct authority of others, being sensitive, yet direct in both verbal and written communications. Managing Complexity: Ability to lead and drive results in a complex organization, achieving alignment between often conflicting priorities, initiatives, and people.   Functional/Technical Skills Requirements:   Health Care and HIT Expertise : Comprehensive understanding of operational health care delivery systems and the current health care landscape. Skills and experience with developing competitive business strategies for health care.  Skills and experience with the operational aspects of health care technology deployment. Familiarity and comfort with technology-based operational improvement. Health care management or consulting experience preferred.  Analytics and Strategy: Expertise in developing and executing data-dr i ven approaches to enhancing business decision-making and improving operational performance (preferably in healthcare). Advanced knowledge of business intelligence best practices, familiarity with fact-based management tools and techniques to drive strategies, and continuous improvement culture. Communications: Excellent written and verbal communication skills.  Ability to take abstract, complex, and/or technical information and break it down for a variety of audiences in a way that is meaningful for them. Excellent problem-solving skills.  Ability to use good judgment in stressful situations. Consistently demonstrates team skills and a sense of humor. Handles face-to-face communication with patients, families, employees, and physicians with sensitivity and empathy. Functional Oversight : Issue identification, gap analysis, ability to prioritize business needs and execute solutions. Financial Management : Ability to understand financial reports, develop basic financial models, and identify trends, variances, and opportunities. Education and Experience Requirements: Bachelor degree in healthcare or related field 10 years Risk or Quality experience required. Strongly prefer licensed Clinical Staff; e.g. RN with Risk Management experience in acute care . Minimum Knowledge, Skills, and Abilities Requirements: Excellent skill in de-escalation and conflict resolution Strong organization and time management skills. Ability to multitask with poise and skill. Training skills preferred. License, Registration, or Certification Requirements: Certified Professional in Healthcare Risk Management CHPRM Required.