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Wilkes-Barre, Pennsylvania, Job Summary Plays a key role in improving patient satisfaction and enhancing service delivery by collaboratively investigating and resolving patient care and service issues in compliance with regulatory and organizational standards. Serves as a liaison between patients or designated representatives and healthcare employees, ensuring patient concerns are addressed in a safe, timely and professional manner. Job Duties Provide primary review of patient relations events and grievances. Partners to drive change by creating and fostering a positive, proactive culture and environment. Use critical thinking skills to promote problem-solving. Educate staff and departments on service recovery initiatives and processes. Communicate and report service improvement opportunities to department leaders and administration, as necessary. Ensure compliance with regulatory agency requirements and system standards are met. De-escalates situations involving angry or frustrated patients or designated representative, ensuring concerns are addressed while maintaining a calm and safe environment. Promotes safe work environment by communicating clear expectations regarding conduct and importance of mutual respect in interactions. Investigates, documents and resolves patient complaints and grievances per regulatory agency requirements and system standards through active listening of the patient experience, verifying facts, and collaborating with department leaders and administration. Serves as a liaison between patients or designated representative, and employees to share necessary information and coordinate to achieve a reasonable resolution, which may occur in a meeting forum. Educates patients and families about reasonable service expectations and their rights and responsibilities. Prepares and provides written and verbal responses to address patient service concerns in accordance with the organization's service standards. Participates, as needed, in consultation with Patient Safety, Risk Management, Legal Services, and necessary ad hoc departments to communicate and investigate patient or designated representative concerns regarding quality of care, compensation requests, and concerns whereby an experience may pose potential risks to the organization. Coordinates efforts to ensure compliance with regulatory standards related to patient complaints and grievances. Collects and analyzes patient relations data to identify and trend areas for opportunities in patient care services. Participates in relevant committees, workgroups and meetings to support system goals and Patient Experience Liaison standards. Work is typically performed in both a clinical and office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Position Details Benefits of working at Geisinger: 401(k) plan that includes automatic Geisinger contributions   MyHealth Rewards wellness program to improve your health while earning a financial incentive   Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones   Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.   Education Bachelor's Degree- (Required) Experience Minimum of 3 years-Healthcare (Required) Certification(s) and License(s) OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

Frisco, Texas, Baylor Scott and White Medical Center Frisco at PGA Parkway Join us in an extraordinary opportunity to be at the forefront of our new hospital in Frisco, Texas. As we gear up to open our doors in July 2025, you?ll play a pivotal role in shaping the future of healthcare in our community. Our new facility, spanning 340,000 square feet, will introduce a state-of-the-art facility, tailored to accommodate the evolving needs of our rapidly growing population. Among its highlights, the facility will house crucial departments such as emergency, inpatient, procedural, and women and children. Apply today and join a growing team dedicated to bringing an elevated level of care to the rapidly growing North Texas area!   JOB SUMMARY The Patient Safety Officer serves as the designated leader in one or more hospitals providing leadership and expertise by establishing a culture of safety that minimizes hazards and patient harm by applying the BSWH Safety and Quality Plan: Guiding Principles. The PSO will analyze and integrate data obtained from both internal (event reporting, near misses, IS data collection, surveys, etc.) and external resources (Sentinel Event Alerts, evidence-based practices, etc.) working collaboratively to develop responsive programs that enhance an organizational culture that supports Zero Preventable Harm. ESSENTIAL FUNCTIONS OF THE ROLE ESSENTIAL FUNCTION OF THE JOB Assumes the leadership role for a safe culture by sharing accountability for PS throughout the facility/organization. Oversees the management and use of event information to benchmark and tract progress to zero preventable harm. Works with facility leaders/managers, as well as clinical risk management to ensure thorough and timely event management. When adverse events cause harm to patients, the PSO will participate in implementation of an early intervention action plan. Trains new facility leaders on event reporting system and establish processes and expectations to ensure thorough, credible and timely event reviews/management. Communicates the Patient Safety strategy, tactics, and status updates on a routine basis to hospital leaders and other key stakeholders. The PSO meets regularly with facility leaders, clinical risk management and managers to discuss and develop next steps/actions for adverse events that meet established criteria. Is a trusted agent for clinical staff to report concerns about aspects of care that may result in patient harm. Collaborates with various facility/system leaders in the development, adoption, implementation, evaluation, and sustainment of policies, procedures, guidelines, toolkits, and other processes and structures that support meeting or support publicly reported and internal measures to include but not limited to: Hospital Acquired Infections / Hospital Acquired Conditions Patient Safety Indicators (PSIs) Falls Prevention Program & Reduction Hospital Acquired Pressure Injuries Medication Management (i.e. Infusion Pump Compliance, Bar Code Medication Administration) TDSHS Preventable Adverse Event Reduction Facility Patient Safety Dashboard/Scorecard Serves as the facilitator for Leap Frog submission Review and ensures compliance with National Patient Safety Goals Serves as chairperson or member of the Hospital's Patient Safety (PS) Committee. Assist with the development of process improvement plans and policies, performs evaluations, analyze reports and ensure compliance with requirements for quality, performance and Patient Safety. Decrease the risk of future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. force functions, checklists, human factors, applied informatics, culture). Manage patient safety initiatives, educate staff on patient safety, and promote overall compliance and improvement. Provides data from AE reports to support and monitor the effectiveness of safety initiative programs specifically targeted to patient populations at high risk. Participates in Patient Safety & Zero Harm Rounds that identify patient safety risks. Empower staff to identify and participate in resolution of patient safety concerns. Regularly reports PS data, and updates on PS programs/initiatives to facility executive leadership, managers, and medical staff leaders. Represent the facility at several/various system committees or councils. Participates in various process improvement initiatives within those committees. Supports the spread of best practices within their own facility. KEY SUCCESS FACTORS Certified Professional; Patient Safety (CPPS), Healthcare Quality (CPHQ) or Healthcare Risk Management (CPHRM) highly preferred. Experience in patient safety, quality, or risk management, highly preferred. Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility using Adverse Event (AE) reporting tool. This can be done by thorough chart review and/or interviews as indicated. Adverse Event reports are reviewed daily within their standard work week or when notified of an event by leadership. Able to work collaboratively to develop responsive programs that support a culture of patient safety and result in a reduction of adverse events or hazards. Provides data from Event Reporting System to facility leaders (clinical/non-clinical) to support and monitor the effectiveness of harm reduction programs (e.g. fall reduction). Able to create a trusted environment for employees to report concerns and maintains confidentiality as appropriate. Improve consistent delivery of evidence-based care and reduction in preventable harm by focusing on reliability and applying a structured framework to collect and analyze data on outcomes and processes. The Model for Improvement (PDCA) is utilized in improvement processes at BSWH. Supports and facilitates the implementation of systems and processes that promote a culture of safety and high reliability to reduce preventable patient harm. Partner with facility leadership to establish activities that enable and sustain a fair and consistent environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (Fair & Consistent Culture) (e.g. Patient Safety Rounds, and Event Response). BENEFITS Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 3 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION -        Registered Nurse (RN)

Round Rock, Texas, JOB SUMMARY Director Quality Improvement is accountable for planning, directing, and coordinating quality and patient safety improvement programs for Baylor Scott and White Health (BSWH), which include systematic improvement activities that drive toward zero preventable harm and apply STEEEP values of safe, timely, effective, efficient, equitable, and patient centered health care services. Develops and implements improvement plans, programs, procedures, and practices that improve the quality of patient care at BSWH hospitals, clinics, and ambulatory care facilities. Reviews current programs and seeks opportunities to improve and resolve clinical quality problems or operational issues for assigned area of responsibility. Develops key metrics of clinical quality and patient safety and directs the testing, trending, forecasting, and reporting of data to improve health care processes. Ensures clinical performance improvement programs are compliant with all regulatory, legal, and organizational requirements. Partners with clinical staff, operations, and other stakeholders to improve processes that impact patient safety and the quality of patient care at BSWH. A Director translates and implements strategic plans and goals for area of responsibility. Makes final decisions on operational matters and ensures achievement of goals. Recommends policies and organizational changes for area. Plans and executes projects and initiatives that meet annual goals. Erroneous decisions at this level tend to have negative impact on the success of the area, business unit, and possibly the overall organization's operations. Plans and directs the operations of a department or area, with responsibility for staffing, processes, budgets, and costs of the unit. Leads and advises subordinate(s) to meet schedules, resolve technical problems, and monitor performance. Has a larger, more complex organization or functional area than a manager. Often has one or more managers or supervisors reporting to the role. ESSENTIAL FUNCTIONS OF THE ROLE Directs the quality improvement function for assigned area of responsibility for BSWH. Leads cross-functional teams including patient safety, infection prevention, nursing, risk management, nursing, and medical staff, and other stakeholders to promote continuous improvement in quality and patient safety for assigned area. Directs, facilitates, and helps hospital quality improvement and patient safety committees and councils that give oversight to ensure high quality and safe patient care. Leads and guides process improvement teams and activities using quality and patient safety best practices, improvement tools, and standardization methods. Directs data monitoring, collection, and testing and tracking and trending of care processes to ensure safety, effectiveness, and efficiency. Partners with hospital and system teams to advance local, state, and national initiatives related to population health and care Leads quality improvement analytics, data validation, and data analysis activities, including data submission and testing for facility identified data registries and ensuring confidentiality of all data, presentations, and reporting. Leads the identification of real and potential safety concerns in all BSWH facilities and directs helping programs that include variance reporting, patient safety response, and compliance activities with all state and federal safety regulatory requirements. Partners with clinical and corporate compliance to lead regulatory accreditation/certification surveys, disease specific certifications/designations, onsite or desk review clinical surveys (federal, state, and local entities), and other federal, state, or local compliance requirements. Establishes hospital and system processes to monitor quality and patient safety targets and ensures that all reporting requirements are met, engaging with internal and external stakeholders as required. KEY SUCCESS FACTORS Bachelor?s degree in healthcare management, nursing, business, or related field preferred. Master?s degree preferred. 3+ years of experience in healthcare quality improvement, patient safety, risk management, or related area. Experience in a leadership role preferred. Experience in leading interdisciplinary initiatives in process improvement. Knowledge of healthcare quality, patient safety management, benchmarking, and outcome measurement. Knowledge of statistics, data collection, testing, and data presentation. Critical thinking, process testing, and problem-solving skills. Excellent written, verbal, and presentation skills. BENEFIT Our competitive benefits package includes the following Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:  Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based on position type and/or level QUALIFICATIONS EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification. Master's Degree preferred  EXPERIENCE - 3 Years of Experience, Registered Nurse preferred

Hershey, Pennsylvania, Penn State Health  -  Hershey Medical Center Location:  US:PA: Hershey Work Type:  Full Time FTE:  1.0 Shift:  Day Hours:  8:00a - 4:30p Recruiter Contact:  Denisse M. Rosado at  drosado1@pennstatehealth.psu.edu SUMMARY OF POSITION: Supports Penn State Health, Milton S. Hershey Medical Center leaders and staff to ensure full compliance with state reporting regulations and the safety event classification system. This position focuses on complex safety event review and apparent cause analysis (ACA) follow up.  MINIMUM QUALIFICATION(S): Bachelor's degree in Nursing  Three (3) years of nursing experience  Currently licensed to practice as a registered nurse by state of employment or holds a multistate RN license through the interstate Nurse Licensure Compact  Certified Professional in Patient Safety (CPPS) certification within one (1) year of hire PREFERRED QUALIFICATION(S): Master?s Degree in Health-related field preferred Certified Professional in Patient Safety (CPPS) preferred WHY PENN STATE HEALTH? Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well  with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Be Balanced  with Generous Paid Time Off, Personal Time, and Paid Parental Leave. Be Secured  with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. Be Rewarded  with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. Be Supported  by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER? Penn State Hershey Medical Center is Central Pennsylvania?s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth. YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.   This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.  Union:   Non Bargained

Camp HIll, Pennsylvania, Penn State Health  -  Holy Spirit Medical Center Location:  US:PA: Camp Hill Work Type:  Full Time FTE:  0.90 Shift:  Night Night Shift Differential: $2.50/hour    Hours:  7:00p - 7:00a, every other weekend Recruiter Contact:  Emilee Barwin at  ebarwin@pennstatehealth.psu.edu SUMMARY OF POSITION: Responsible for providing constant observation and monitoring of assigned patient(s) to ensure their safety and prevention of injury. This includes assisting with basic care to assure patient's comfort under the direct supervision of the responsible Registered Nurse. In addition to Holy Spirit Medical Center, this position may be required to work at Hampden Medical Center. MINIMUM QUALIFICATION(S): 18 years of age OR High School Diploma or equivalent AHA BLS Required prior to end of orientation PREFERRED QUALIFICATION(S): Previous training and/or experience in basic health care preferred. WHY PENN STATE HEALTH? Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well  with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Be Balanced  with Generous Paid Time Off, Personal Time, and Paid Parental Leave. Be Secured  with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. Be Rewarded  with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. Be Supported  by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. WHY PENN STATE HEALTH HOLY SPIRIT MEDICAL CENTER? Penn State Health Holy Spirit Medical Center brings acute inpatient medical services to the greater Harrisburg region with outpatient and inpatient locations in Cumberland, Dauphin, Perry, and Northern York counties. The facility features 281 beds, a four-story Ortenzio Heart Center, and around-the-clock complex critical care for those suffering from life-threatening injuries. YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you. This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.