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Palm Harbor, Florida, Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:   Full Time Location: 4705 ALT 19, STE B, Palm Harbor, 34683 The community you’ll be caring for: AdventHealth Medical Group West FL The role you’ll contribute: Network Access Center Specialist The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions. The value you’ll bring to the team: Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s) Demonstrates empowerment to successfully resolve customer inquiries Adhere to all established workflows, scripting, and department greetings Create delightful customer experience by setting proper expectations and consistently following through with end- users Qualifications The expertise and experiences you’ll need to succeed: Minimum qualifications : Ability to articulate the mission of AH and the WFD Network Access Center Strong attention to detail and ability to take initiative to resolve inquiries and issues Demonstrated personal commitment to promoting and providing excelled customer service Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues Exhibits desire to continuously learn, improve service delivery, and work in a team environment Ability to listen and document notes simultaneously Ability to read, analyze, and interpret verbal and written instruction Maintains high energy and positive attitude Ability to remain calm under pressure Adapts quickly to change and balances multiple priorities in a fast-paced environment Demonstrates regular, consistent and punctual attendance Effective communicator in English, both orally and in writing Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems High-school diploma or equivalent One-year prior experience in a call center or customer service environment     Preferred qualifications:   Bilingual in Spanish  Medical terminology knowledge One year of experience in a healthcare setting focused on patient care Associate degree College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point) Certified interpreter (Spanish) This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Tampa, Florida, Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that  together  we are even better. Schedule:  Full Time Shift : Day, Hybrid 2-3 days in office per week Location:  3100 E FLETCHER AVE, Tampa, 33613 The community you’ll be caring for:  AdventHealth   Tampa AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research. Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center. The role you’ll contribute: Under general supervision of the Director of Clinical Documentation Integrity and in some situations the supervision of the Clinical Documentation Integrity Manager, and in collaboration with physicians, nursing and HIM coders, the Clinical Documentation Specialist (CDS) strategically facilitates and obtains appropriate and quality physician documentation for any clinical conditions or procedures to support the appropriate severity of illness, expected risk of mortality, and complexity of care of the patient. The CDS educates members of the patient care team regarding documentation guidelines, including physicians, allied health practitioners, nursing, and care management.   The CDS adheres to strict departmental and organizational goals, objectives, standards of performance and policies and procedures, continually ensuring quality documentation and regulatory compliance.   Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all The value you’ll bring to the team: Transcribes documentation clarifications as appropriate for SOI, ROM, PSI, HCCs and HACs to ensure documentation compliance is accomplished. Strategically educates members of the patient-care team regarding documentation regulations and guidelines, including physicians, allied health practitioners, nursing, and collaboration with the healthcare team.  This includes quarterly and annual compliance updates from Medicare. Effectively and appropriately communicates with physicians and other healthcare providers as necessary to ensure appropriate, accurate and complete clinical documentation.  Communicates with HIM staff and collaborates with them to resolves discrepancies with DRG assignments and other coding issues. Completes well-timed follow-up case reviews on all concurrent cases with priority given for resolution of those with clinical documentation clarifications. Participates in department meetings, including feedback on outstanding issues, presentations for educational opportunities and any other needs identified by the CDI leaders. Qualifications The expertise and experiences you’ll need to succeed: Minimum of five years acute care nursing experience with specific medical/surgical, Intensive Care, post-acute care unit, or Emergency Department experience. Current active State license as a Registered Nurse, Nurse Practitioner, Physician’s Assistant or an unlicensed physician who has graduated from a medical school that is listed in the World Directory of Medical Schools (World Directory) as meeting eligibility requirements for its graduates to apply to the Educational Commission for Foreign Medical Graduates (ECFMG) for ECFMG Certification and examination at the time of graduation. Preferred: BSN, MSN Clinical Documentation Specialist experience This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Davenport, Florida, Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:   Full Time Location: 40100 US Hwy 27, Davenport, FL 33837 The community you’ll be caring for: AdventHealth Heart of Florida AdventHealth Heart of Florida is a licensed 193-bed acute care hospital, coupled with outpatient services including imaging, rehab, lab and wound care, that has been serving the community for over 50 years. As a part of the AdventHealth network patients will have greater access to a wide range of innovative therapies, new research, leading-edge technology and an extensive team of medical specialists. High-quality care that has been recognized by the Joint Commission, the American Heart Association and the American Diabetes Association. Located in Davenport, FL., which is close to major destinations, like Busch Gardens, Legoland, and Walt Disney World, without being located in the central hub of tourism. The role you’ll contribute: Leading, planning, directing and coordinating the Quality and Patient Safety Program. Create and implement the overall vision, methodology and infrastructure of the Quality Program and will work closely with clinical and administrative leadership to promote a collaborative approach to Quality. Serve as the Quality liaison across the continuum of care (i.e. inpatient and the outpatient arena)  Oversee the existing Quality Program and develop new programs to respond to the changes in regulation, best practices and meet the demands of Healthcare Reform, Value Based Purchasing and other payment programs. Oversee all regulatory activity for both pro-active (Survey Readiness) and reactive (ACHA visits and surprise surveys) The value you’ll bring to the team: Comprehensive knowledge of Quality best practices and processes, legal and regulatory requirements. Skilled in all aspects of Quality and the relationship to the care and treatment of patients assigned to outpatient, observation or inpatient arena.  Leads the strategy for the future state of  the Quality and Patient Safety Program Collaborates closely with the Medical Staff and Nursing Leaders to coordinate performance improvement and peer review activities.   Understands the clinical requirements of a Quality Program/Initiatives such as the zero preventable deaths, CMS core measures data abstraction, TJC (The Joint Commission), etc.  An active participant in the ongoing integration of EMR to enhance documentation and reflect best practices and bundle compliance into the provider work flows and will participate in decisions related to content, workflow and overall clinical practice. Oversees all elements related to infection prevention.  Contributes to the development of organizational policies, procedures, business operations, and regulatory requirements related to the Quality Program; this includes but is not limited to TJC, regulatory requirements defined by the state, CMS ( Center for Medicare/Medicaid Services ) and other organizations. Content expert and troubleshoots Quality related issues; as requested serves as the Quality expert with the TJC, Risk, Legal, Audit and Corporate Compliance groups. Oversight of the regulatory functions across the organization. Oversees clinical informatics including assessing implementation strategies and the impact those strategies will have on workflows and operations including information technology. Leads and/or participates in Lean initiatives; such as current state mapping of processes related to quality work areas and future state workflow development.    Contributes to the development of policies and procedures related to the Quality Program.  Supervisors the day-to-day operations of the Quality Program and contributes to workflow analysis and redesign Understands the aspects of the quality program and assists as requested in the training, education, technical assessment of abstraction guidelines/definitions and analytic support for key outcomes. Develop and oversee all aspects of the CDI (Clinical Documentation Improvement) program across the market Oversees the medical staff office and elements within related to OPPE, FPPE and Peer Review Oversees all risk management activities and strategies Other duties as assigned Qualifications The expertise and experiences you’ll need to succeed:          Minimum qualifications : Master’s degree in business administration, hospital/healthcare management, or related field. Experience managing Leapfrog, CMS Star Rating and PSI Demonstrated Quality Program Leadership experience; knowledge of management principles, problem solving methodologies and analytical techniques.   This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Deland, Florida, Description All the benefits and perks you need for you and your family: Career Development Whole Person Wellbeing Resources Nursing Clinical Ladder Program* Benefits day one * Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:   Full Time Shift :  DAY The community you’ll be caring for: AdventHealth Waterman 1000 Waterman Way Tavares, Florida 32778 The role you’ll contribute:   The Patient Safety Specialist is a qualified individual who provides direction and support for patient safety, quality improvement, and learning systems for safety culture and high reliability under the oversight of the risk management leadership team.  The specialist is responsible for providing a planned, systemic approach to identifying, designing, measuring and monitoring patient safety process improvement activities. The manager has a comprehensive understanding of data and analytic tools as well as health care information systems and technology with an advanced ability to apply these methodologies to extrapolate data, analyze and report in a meaningful format to inform and drive regional performance improvement activities   The value you’ll bring to the team: SERVICE: Annually participates in the evaluation of the patient safety evaluation system to ensure a highly reliable system approach to patient safety, quality, and the journey to zero harm Demonstrates commitment to patient safety and protecting patients and providers by advocating safe practices and policies Holds paramount the safety, health, and welfare of the public in the performance of professional duties and escalates patient safety concerns to appropriate leadership, up to and including executives, with honesty and integrity   CLINICAL: Prepares accurate tracking and trending of patient safety work product and related activities Facilitates use of data to identify opportunities to improve safety, prevent events with the potential to negatively impact patient care, promote a culture of patient safety and improve hospital processes Develops reports to effectively communicate findings. Presentation of information is clear, concise, and tailored to the level of the user.    FINANCE: Considers the financial implications, safety implications, and clinical outcomes when making recommendations, evaluating technology and products, and developing policies and procedures Incorporates fiscal assessments into program evaluations and/ or reports Maintains compliance with departmental budget   DEVELOPMENT: Completes all mandatory educational requirements Attends 75% of the role-specific meetings Completes a competency self-assessment with a professional development plan at least yearly Qualifications The expertise and experiences you’ll need to succeed: Minimum qualifications : Bachelor’s degree in applicable field, Computer Science, Nursing, Health Care Administration or Business.  Organizing or leading formal or informal improvement teams Active Registered Nurse licensure or other clinical licensure   Preferred qualifications:   Certified Professional in Patient Safety (CPPS) Team STEPPS Certification LEAN Performance Improvement Certification Six Sigma Performance Improvement Certification   This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Saint Louis, Missouri, Additional Information About the Role Director, Quality- Barnes-Jewish St. Peter's Hospital Overview Barnes-Jewish St. Peters Hospital proudly serves the health care needs of families in St. Charles, Lincoln and Warren counties. The 102-bed community hospital provides comprehensive inpatient and outpatient services including the Siteman Cancer Center at Barnes-Jewish St. Peters Hospital, the Breast Health and Women’s Center, the Cardiology Center, the Neurosurgery Center and the Outpatient Surgery and Endoscopy Center.   Barnes-Jewish St. Peters Hospital is an Accredited Chest Pain Center and carries a Level II stroke certification. Additionally, the hospital’s medical office building houses offices for specialists in primary care, cardiology, obstetrics, dermatology, surgery and pulmonology. Barnes-Jewish St. Peters Hospital also offers outpatient services including physical therapy, a sleep lab, and cardio-pulmonary rehabilitation.     Preferred Qualifications Role Purpose This position guides quality programs across multiple facilities or across a region. This leader provides guidance to local teams in assessing opportunities, and proactively developing and implementing solutions to improve performance, in partnership with local operational leaders. They work with local and system quality teams to provide subject matter expertise, consistently promote quality improvement methodologies, identify areas of improvement, support local multidisciplinary work teams, and communicate quantifiable results. This individual partners with system quality leaders and the CQO to ensure program alignment with BJC quality priorities, including active participation in system quality projects and initiatives. They act as a critical liaison from the HSO to CCE, providing proactive communication and feedback on local and regional needs to help inform enterprise strategic quality program needs and direction.   Responsibilities Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Facilitates the local implementation of an organizational model and governance structure for the BJC quality program in collaboration with the Chief Quality Officer and in accordance with the BJC Strategic Plan; collaborates with local leadership to develop a culture of quality and patient safety at HSOs in their region. Works closely with local quality teams, Operational Excellence partners, committees, and leaders to develop and execute a quality action plan for both system and local projects in alignment with BJC strategic priorities. Coordinates and develops intervention strategies for quality improvement across multiple facilities or across a region; collaborates with stakeholders to implement quality improvement strategies; collaborates with HSO quality program staff to identity opportunities for alignment, standardization and improvement in the daily responsibilities of the HSO quality improvement programs. Collaborates with other regional leaders in quality and other functional areas, and with CCE to share best practices and ensure support and alignment with strategic priorities. Ensures proactive and ongoing communication with team members and leaders at all levels of the facilities or region and the CQO to ensure transparency of quality performance, priority needs, and assistance to remove barriers for improvement. Ensures local HSO leadership and CQO are aware of quality outcomes and performance, as well as strategies utilized for improvement. Provides interpretative support for Clinical Excellence and Measuring Success Score Card quality measures and performance indicators. Minimum Requirements Education Bachelor's Degree Experience 2-5 years Supervisor Experience 2-5 years Preferred Requirements Education Master's Degree Experience 5-10 years Supervisor Experience 5-10 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer