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Grievance

By Vickie Skinner posted 06-02-2014 11:41 AM

  

We are reviewing our process as it related to letters of response. For those of you with a Patient Advocate (or other title that responds to grievances) what Senior Leadership does that position report to (VP or C-suite)?

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https://exchange.ashrm.org/blogs/vickie-skinner/2014/06/02/grievance

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Daniel Kuester
07-09-2014 10:23 AM

At my hospital I am the director of Risk Management and Service Excellence. I report directly to the CEO. We also have a weekly meeting with all key players to discuss patient satisfaction.